Question 1

What is email infrastructure?

Accepted Answer

It’s the foundation for sending and receiving email on your own domains: mailboxes, authentication, and reliable delivery. Mails.now adds campaigns, transactional sending, and APIs on top of that foundation.

Question 2

What is transactional email?

Accepted Answer

Email triggered by an action—password resets, receipts, OTPs, order updates. You send them through our Transactional Email API using your own domains and mailboxes.

Question 3

SMTP vs Email API—which should I use?

Accepted Answer

Use the API when you want a modern, app-friendly way to send and automate. Use SMTP when a tool or workflow already expects SMTP. Mails.now supports both.

Question 4

How do you help with deliverability?

Accepted Answer

We help you send from your own domains and mailboxes, rotate across multiple senders, set daily limits, warm volume gradually, and track opens, clicks, replies, and bounces—so you can fix problems early.

Question 5

Do I need SPF, DKIM, and DMARC?

Accepted Answer

Yes, if you care about inbox placement. We guide you through the DNS records needed to get mail flowing. Authentication records should be added at your DNS host as part of setup—this is one of the highest-impact steps for deliverability.

Question 6

What is email warm-up?

Accepted Answer

It’s increasing send volume slowly on new domains and mailboxes so providers learn to trust you. Use ramp-up and daily limits instead of sending full volume on day one.

Question 7

Can I use my own domain?

Accepted Answer

Yes. Connect your domain, complete verification, then create addresses like you@yourcompany.com. Eligible plans also support subdomains for separate brands or sending streams.

Question 8

Are there sending limits?

Accepted Answer

Yes—by plan (domains, campaign volume, features) and by mailbox/campaign controls you set (daily caps and ramp-up). Check pricing for plan limits, then tune send settings as you grow.

Question 9

Will this scale with my business?

Accepted Answer

Yes. Add domains and mailboxes as your plan allows, rotate more senders in campaigns, and upgrade when you need higher volume, API access, or priority support.

Question 10

Is it secure enough for production?

Accepted Answer

Yes for typical SaaS and startup use. Access is controlled with API keys and permissions. Keep keys private, use HTTPS, and give each integration only the access it needs.

Question 11

What analytics do I get?

Accepted Answer

Campaign performance like opens, clicks, replies, and bounces—plus transactional send history and delivery insights. Higher plans can add custom tracking domains.

Question 12

Do you have an API and webhooks?

Accepted Answer

Yes. Automate domains, mailboxes, leads, campaigns, and transactional sends. Use webhooks to push events into your own tools. Full docs are available in the API documentation.

Question 13

How do I switch from another tool?

Accepted Answer

Connect and verify your domain, create mailboxes, import your leads, rebuild your sequences, and point transactional sends to Mails.now. Start with lower daily volume while reputation settles.

Question 14

Is pricing transparent?

Accepted Answer

Yes. Plan features and limits are listed on the pricing page—no hidden fees. Yearly billing usually saves about 20%.

Question 15

What support do you offer?

Accepted Answer

Docs, email, and chat. Higher plans include priority support. Reach us at hello@mails.now or book a call for high-volume or custom needs.

Question 16

How do I create email accounts?

Accepted Answer

From the dashboard or API: add your domain, verify it, then create mailboxes one at a time or in bulk. See the API docs for examples.

Question 17

What is the Email Sequencer?

Accepted Answer

It’s our outbound campaign builder: multi-step sequences, multiple senders, lead enrollment, and engagement tracking—running on the mailboxes you provision in Mails.now.

Email Infrastructure FAQs

Email infrastructure FAQs